If you want your association to be a force for the future, it’s critical that you recognize and engage your team more powerfully than ever before. This means focusing not only on association members, but also on the volunteers and staff who keep the operation running smoothly. Legendary cultures start with a commitment to paying attention to little things.

During this session, you’ll discover how recognition and appreciation are more than just “soft skills.” These are tangible, measurable improvements to both productivity and profitability when specific strategies are implemented by leadership teams.

You will get to evaluate the research, facts and data behind the information presented, and see first-hand how these ideas work. Of course, there must be buy-in at the highest levels of the organization. How do we accomplish this? By making it personal.

This session is chock-full of ideas, interactions and implementable actions you can use immediately. “Sweat the Small Stuff” gives you the tools you need to succeed. By the end of this session you will be able to:

• Recognize the importance of culture to retain members and keep the association strong.
• Effectively articulate and recognize member, volunteer and staff accomplishments.
• Develop an engagement program based on authentic action.
• Create a foundation of trust that creates emotional connection to the organization.

CAE Hours: 1
CMP Hours: 1

Speaker: Lisa Ryan

Lisa Ryan is the chief appreciation strategist at Grategy. She helps her clients develop engagement initiatives and strategies that keep their top talent and best clients from becoming someone else’s. Lisa is an award-winning speaker and best-selling author of eight books. Her clients appreciate her real-world insight, high content message and the immediately actionable ideas contained in her fun, interactive and engaging workshops and programs.

Focusing on strengthening workplace culture, elevating engagement levels, and initiating gratitude strategies (“Grategies”) for personal and professional transformation, Lisa’s down-to-earth approach and willingness to share best practices have proven to be a winning formula for her national and international audiences.

Education Session Partner